Q: What is your shipping policy?
A: Orders ship out via USPS First Class Mail the next business day! This is usually a 2-5 day shipping time.
Please email us if you have any questions about your order or need your shipment to arrive by a specific time. We will do everything we can to accommodate your request. Please note rush delivery will be an additional cost.
For orders containing 15 or more of one specific product, there may be a delay in order fulfillment. If this should be the case, we will get in touch with you immediately.
Q: Do you do rush shipping?
A: Of course! Ms Matilda is more than happy to hustle on your behalf – assuming your item is in stock! Please contact us ASAP at firstname.lastname@example.org if your order is time sensitive.
Q: May I include a gift note with my order?
Q: What paper do you print on?
Q: Do you accept returns?
A: Most definitely! Please include the wording for your note when you check out.
A: All of our products are printed on 100# recycled white felt (with a slight texture to it) and kraft cover stock
A: We ADORE our customers! We understand that you are a major part of our success and want you to be absolutely satisfied with each and every one of your purchases, but if you're not, we'll do everything possible to fix the problem. Please email us if you are dissatisfied for any reason
Q: Do you SHIP Internationally?
Q: Do you do custom orders
A: Yep, we’re global! Ms Matilda does offer International shipping, but please understand that International shipping can be pretty pricey. Please allow 2 weeks (minimum) for International shipments to arrive.
A: We would love to discuss your custom order over the phone or email. We are available for custom wedding invitations, hand lettering and graphic design services like branding, logo design and custom stamps. Check out our Custom Design Section or give us a shout about your inquiry. We'd love to work wit you!